Alcatel-Lucent OmniTouch Call Center Office. The Alcatel-Lucent OmniTouch Call Center Office is an integrated call center solution which is specifically. Running on the Alcatel-Lucent OmniTouch Office, Alcatel-Lucent OmniTouch Call Center Office is a complete. Alcatel-Lucent OmniTouch Call Center Office is designed to meet small to medium enterprises (SME) needs. It is a complete, packaged call-center solution .

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It has been designed to match needs of contact centers requiring between 30 and agents. Supervisors can assess call traffic, identify unforeseen situations and modify call distribution. The OpenTouch Customer Service Suite also supports multi-PBX environments, which make it an effective alcatel-lycent for multi-site companies running complex and diverse technological environments.

If all agents are busy, the call is placed in the queue in chronological order with one queue per group.

Call center Alcatel-Lucent OXO,

Smart Call Routing The SCR can route incoming calls by analyzing caller number, called number and optionally an account code seized by the caller. Route, monitor and calk inbound voice interactions for customer welcome and contact center Adapt your call routing strategy in minutes using the patented WYSIWYG interface Enjoy reliable call distribution, supervision and agent desktop capabilities.

See all assets for this product. This solution targets not only small voice-oriented call centers, but also xall with enhanced welcome needs. Visual Queue control option gives the ability for the agent to pick up manually, from the queue, a given call identified as a VIP.



It caters to various industries including healthcare, education, hospitality, manufacturing and retail. The solution also provides a desktop application, through alcatel–lucent agents can monitor calls and access critical information. Submit an inquiry, find your nearest Business Partner or chat to us online.

The ideal solution for companies with contact centers that are mainly driven by inbound voice interactions, the Alcatel-Lucent OmniTouch Contact Center CC addresses installations of all types and sizes, from small to large capacities.

Interactive voice response module. It includes the core components for call distribution and supervision and additional optional modules for CTI, outbound, IVR and email management.

Alcatel-Lucent OmniTouch Call Center Office : Next Com Solutions

Share your thoughts with other users. This solution consists primarily of five modules: A full suite of real-time and historical reporting tools helps you optimize your customer service.

Available Models CC Supervision: You can play menus, prompts and even do some database digs to qualify your customer and route him accordingly.

In addition, it provides a set of advanced features that include an embedded solution for call qualification, management of real-time business conditions, and innovative collaboration capabilities cener link agents, experts and customers. The Supervision module enables monitoring of working groups and provides alcatel-lucsnt analysis. OmniTouch is also equipped with modules that enable the system to perform call routing based on skills and embedded voice announcements.

OmniTouch Contact Center Standard Edition is the scalable and reliable contact center to support your interactions with existing and potential customers.


OmniTouch Contact Center Standard Edition

Communications Software Support Services Choose our support services for anytime technical assistance and an evolution pathway to keep your system running at optimal efficiency and performance.

In just fifteen minutes, the experts at Software Advice can help you narrow down the right software for your organization.

Different priorities can be assigned to the groups and calls can overflow from one group to another if the waiting time alcwtel-lucent excessive. Call distribution alcatel-lucenh calls to available agents, with Incoming calls automatically distributed to services groups according to both the called numbers through dialed number identification service DNIS and the calling numbers through automatic number identification ANI.

Within each group, calls are distributed to the agents.

Training and Certification Gartner says: Visual IVR a complete call pre-qualification module. This professional solution enables SME to critically improve their phone response, company greeting and other associated services. Visual CC – cornerstone of the solution. Attendant console lacatel-lucent an easy-to-use visual interface for personalized customer welcome in medium and large enterprises.

Choose our support services for anytime technical assistance and an evolution pathway to keep your system running at optimal ofrice and performance. Call distribution and queue. Desktop application module for agents.

Depending on the situation, dedicated messages are played to the caller.