CISCO ICM SOFTWARE RELEASE 4.6.2 SCRIPT EDITOR GUIDE PDF

Script Editor Overview. This chapter introduces the Script Editor and describes how to create and install a simple script. It includes: An introduction to routing. Note Though this is a new manual with new information, it was created from chapters 8 through 14 of the GeoTel Intelligent CallRouter System Manager Guide. For general information about the Script Editor, see “Script Editor Overview”. ICM software makes the open script version the current active version.

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Electrified Specialized Turbo makes cycling as easy as driving hands-on Would you give up driving for a sexy, electric bicycle? If any have the predifined scripts in. You are commenting using your Twitter account. Softwade use variables in formulas to select targets and help in call tracking. Misc Sep 13, Variable A variable is a named object that holds a value.

How to Delete a Script Contents Introduction Document ID:

We then have a series of prompts or the user can enter the extension. CME Auto Attendant script – change default wait. Uccx auto attendant script – Cisco. Free MP3 of the Day Argy can move a dance floor of sweaty bodies with house music without resorting to the hands-in-the-air syncopated beats that often have wailing house divas behind them. The Cisco Unity Express Script Editor is a visual programming environment for creating autoattendant application scripts.

The auto attendant script configured is with 3 options, 1st: Caller-entered releaae Caller-entered digits are numbers entered by the caller in response to prompts.

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Administrative script An administrative script is an object you create through ICM software that performs background processing, such as setting srcipt for variable or collecting data from external databases. Routing script A routing script is an object you create through ICM software that: Can anyone help me how to build in UCCX an dial by name auto attendant script Basically I know there is a default script in uccx ivr The customer has a main number, they want that clients wants to.

If its algorithm is suitable to you, take it, set it up and use. A service is associated with a peripheral. Wall or car, the TransitPlus portable battery plugs in anywhere.

Dataset by an administrative script can be used by routing scripts. Discussion threads can be closed at any time at our discretion. My script requirements are softwzre similar and I’d like to use that as a starting point.

Cisco ICM Software – Script Editor Guide – documentation kit

Misc by Wayne Cunningham Apr 7, Cisco Unity Express 2. You associate a script with a call type. The routing target receives the contact and processes it accordingly.

Formula A formula consists of one or more expressions ugide ICM software evaluates to produce a value that it can use for subsequent script processing.

Target A target is an entity to which ICM software can route a contact. For example, features such as dial-by-name are represented as one option using drop-down menus. With Universal Queue, ICM software treats requests from different channels as part of a single queue. Media routing domain A Media Routing Domain MRD is a collection of skill groups and services associated with a specific communication channel.

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Target set A target set is a list of possible targets.

Enter your email address to subscribe to this blog and receive notifications of new posts by email. Student 1 and Student 2: Call control variables Call control variables provide information about the current contact that is being routed by the script.

Cisco ICM Software Release 4.6.2 Script Editor Guide

WAV files, which are installed automatically. Route A value returned by a routing script that maps to a target at a peripheral; that is, a service, skill group, agent, or translation route to a label. Media classes Media classes are the types of contacts that ICM software can route in an integrated contact center system. There already exists quite a functional Cisco script based on TCL: The default script used by Unity Express is auto attendant script.

For example, a customer may require help installing software, and thus the Technical Support service. Traduire cette page have a fully licensed UC in my network with a smartnet agreement but am unable to download the script editor due to the “eligibility reasons”.